You may return any items to us within 14 days upon receipt of the items, if the items have been sent to you in error.
Please ensure that the following conditions are met before you proceed with your exchange process:
- All items must be unused;
- All items must be in their original condition, including seals that are not tampered;
- All items must be in their original packaging (whenever possible); and
- The original sales receipt must be included.
We reserve the right to refuse an exchange request if it does not comply with this policy.
The items are your responsibility until they reach us. Please kindly ensure that the return package prevents any damages to the items or boxes. The returned items will be inspected upon receipt. We will not be responsible for any items that are returned to us in error. Please request for proof of receipt for your postage/delivery.
Exchange Processing Time
Your exchanges will be processed within 30 days upon receipt of the returned items.
For payment via PayPal, refunds will be credited directly into your PayPal account. Please note that delivery/postage fees are not refunded.